Delete your Tallied Books account
How to delete the account you use to sign in to the Tallied Books app and website, made by Graaph Technologies (Pty) Ltd, and what your accountant keeps.
In the app
- Open Tallied Books and sign in.
- Go to Profile and tap Delete my account, under Sign out.
- Type your password to confirm. Your account is deleted and you are signed out everywhere. We email you when it is done.
Without the app
Email privacy@talliedbooks.co.za from the address you sign in with, and ask us to delete your account. We confirm it is you before we act, and email you when it is done.
What is deleted
- Your sign-in: your password, and your email address as a way to sign in. Your name and email are anonymised.
- Every session, so you are signed out on every phone and computer.
- Your phones’ notification tokens and your email settings.
- Your access to every practice you belong to, including any staff access.
What your accountant keeps
The documents you sent, what was read from them, your contact details as your accountant entered them, and the record of who sent what belong to your accountant’s practice. Accountants must keep these records by law, usually for at least five years. To ask the practice to erase them, contact it directly.
We keep sign-in and security records only as long as we need them to protect Tallied Books and investigate incidents, as our privacy notice explains.
If you own a practice
A practice needs its owner, so you cannot delete your account while you own one. Transfer the practice to someone else or close it in its settings first.